Shipping & Delivery Policy – La Villa
At La Villa – Kitchen, Dressing, Furniture & Decoration Agency, we aim to provide a smooth and reliable delivery and installation experience for all our customers.
1. Delivery Coverage
We provide delivery services to locations within the areas covered by La Villa.
Delivery availability may depend on:
- Customer location
- Project size and requirements
- Product availability
- Installation requirements
- Site accessibility
Additional delivery charges may apply for locations outside our standard service areas.
2. Delivery Time
Delivery times vary depending on the type and specifications of the order.
For custom-made kitchens, dressing rooms, furniture, and decoration projects, the estimated delivery date will be communicated to the customer after the design and order have been approved.
Delivery dates may be affected by:
- Production time
- Material availability
- Customer-requested modifications
- Site readiness
- Transportation conditions
- Unforeseen circumstances
We will make reasonable efforts to meet the estimated delivery date.
3. Custom Orders
Because many of our products and projects are customized according to the customer’s measurements, design, materials, and specifications, production and delivery times may vary from one project to another.
The estimated timeline will be confirmed with the customer before production begins.
4. Site Preparation
The customer is responsible for ensuring that the delivery and installation site is ready and accessible before the scheduled delivery date.
This may include:
- Providing sufficient access to the property
- Ensuring the installation area is ready
- Removing obstacles that may prevent delivery
- Providing any necessary permissions for access or installation
Delays caused by an unprepared or inaccessible site may result in additional charges or rescheduling.
5. Delivery Inspection
Customers are encouraged to inspect the delivered products upon arrival and notify our team immediately of any visible damage, missing items, or discrepancies.
Any concerns should be reported as soon as possible so that we can investigate and provide an appropriate solution.
6. Installation
Where installation is included in the customer’s agreement, our team will coordinate the installation with the customer.
Installation requirements and timelines may vary depending on the project.
Additional work that is outside the agreed scope may be subject to additional charges.
7. Delivery Delays
While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including transportation issues, supplier delays, material shortages, weather conditions, or other unforeseen events.
We will communicate significant delays to the customer whenever reasonably possible.
8. Failed Delivery
If delivery cannot be completed because the customer or an authorized representative is unavailable, or because the delivery location is inaccessible or not ready, a new delivery appointment may be required.
Additional delivery or transportation charges may apply where applicable.
9. Delivery Charges
Delivery charges, if applicable, will be communicated to the customer before confirming the order.
The final delivery cost may depend on the location, project size, transportation requirements, and installation services.
10. Changes to Delivery Details
Customers should inform La Villa as soon as possible of any changes to:
- Delivery address
- Contact information
- Preferred delivery date
- Site accessibility
- Special delivery requirements
Changes requested after scheduling may result in additional charges or delays.
11. Contact Us
If you have any questions regarding our Shipping & Delivery Policy or your order, please contact us through the contact information available on the La Villa website.
La Villa
Kitchen • Dressing • Furniture • Decoration Agency
